Backup and Recovery
Backup and Recovery 7.1
Backup and Recovery 7.1
  • Storware Backup & Recovery documentation
    • Table of Contents
  • Changelog
  • Overview
    • Main Features
    • Storware Backup and Recovery concepts
      • Support Matrix
      • Architecture
      • Components
      • Backup types
      • Typical Scenarios
    • Licensing
    • Product Life Cycle
  • Deployment
    • Component requirements
    • Supported platforms requirements
    • Sizing Guide
      • Small
      • Medium
      • Large
    • Installation
      • ISO-based installation
      • Quick Installation using all-in-one script
      • Installation using Ansible playbook
      • Installation with RPMs
      • Deployment in Microsoft Azure
      • Virtual Appliance
        • RHV/oVirt/OLVM Virtual Appliance
        • Citrix Hypervisor | XCP-ng Virtual Appliance
        • VMware Virtual Appliance
        • Nutanix Acropolis Hypervisor (AHV)
    • Initial Configuration
    • Backup Destinations
      • File System
        • Synthetic File System
          • XFS
          • DD Boost
        • isoLayer (Synthetic)
        • File system
          • Virtual Data Optimizer (VDO)
        • Catalogic Software vStor
      • Deduplication Appliances
        • Dell EMC Data Domain
        • Huawei OceanProtect
        • HPE StoreOnce
        • Exagrid
        • Neverfail HybriStor
      • Object Storage
        • Alibaba Cloud OSS
        • AWS S3 or S3-compatible
        • Ceph Rados Gateway
        • Cloudian S3
        • Wasabi
        • Google Cloud Storage
        • IBM Cloud Object Storage
        • Microsoft Azure Blob Storage
        • Nutanix Objects
        • OpenStack SWIFT
        • Oracle Cloud Infrastructure Object Storage
        • Scality RING
      • Enterprise Backup Providers
        • Dell EMC Avamar
        • Dell EMC Networker
        • IBM Spectrum Protect
        • Micro Focus Data Protector
        • Veritas NetBackup
        • Rubrik Managed Volumes
      • Tape Pools
    • High Availability
      • 2 Node Cluster
      • 3 Node Cluster
    • Common tasks
      • Staging space configuration
      • Enabling HTTPS connectivity for nodes
      • LVM setup on Storware Backup & Recovery Node for disk attachment backup mode
      • Full versions of libvirt/qemu packages installation
      • SSH public key authentication
      • Enabling HTTP(S) Proxy for Storware Backup & Recovery
  • Protecting Virtual Environments
    • Virtual Machines
      • VMware vSphere/ESXi
      • Microsoft Hyper-V
      • Azure Stack HCI
      • Nutanix Acropolis Hypervisor (AHV)
      • Red Hat Openshift Virtualization
      • Red Hat Virtualization
      • oVirt
      • Oracle Linux Virtualization Manager
      • Oracle VM
      • Proxmox VE
      • KVM/Xen
      • OpenStack
      • OpenNebula
      • Virtuozzo
      • Verge
      • Citrix Hypervisor (XenServer)
      • XCP-ng
      • Huawei FusionCompute
      • HPE SimpliVity
      • SC//Platform
    • Cloud
      • Amazon EC2
      • GCP GCE
      • Azure Cloud
    • Containers
      • Kubernetes
      • Red Hat OpenShift
      • Proxmox VE
    • Backup & Restore
    • v2v migration
  • Protecting Microsoft 365
    • Microsoft 365 organization management
      • Configure Microsoft 365 access
      • Add Microsoft 365 organization manually
      • Add Microsoft 365 organization using the Setup Assistant
      • Account auto-synchronization
    • Backup & Restore
    • Suppoted Sharepoint templates, and limitations
  • File Level Backup and Restore - OS Agent
  • Protecting Applications
    • Applications
      • MSSQL
      • MySQL/MariaDB
      • PostgreSQL
      • DB2
      • Oracle
      • Relax and Recover - ReaR
      • Git
      • oVirt/RHV/OLVM
      • Kubernetes/OpenShift etcd
    • Backup & Restore
  • Protecting Storage Providers
    • Storage Providers
      • Ceph RBD
      • Nutanix Files
      • Nutanix Volume Groups
    • Backup & Restore
  • Administration
    • Dashboard
    • Virtual Environments
      • Instances
        • Backup on-demand
        • Restore on-demand
        • Snapshot Management
      • Virtualization Providers
      • Backup SLAs
        • Policies
        • Schedules
      • Snapshot SLAs
        • Policies
        • Schedules
      • Recovery Plans
        • Policies
        • Schedules
      • Mounted Backups (File-level Restore)
    • Storage
      • Instances
        • Backup on-demand
        • Restore on-demand
      • Infrastructure
      • Backup SLAs
        • Policies
        • Schedules
      • Snapshot SLAs
        • Policies
        • Schedules
      • Mounted Backups (File-level Restore)
    • Cloud
      • Instances
      • Service Providers
      • Backup SLAs
        • Policies
        • Schedules
      • Download
    • Applications
      • Instances
      • Execution Configurations
      • Backup SLAs
    • Endpoints
      • Environment
      • Administrators
      • Endpoints Server Management
        • Dashboard
        • Packages
        • Organizations
      • Endpoints Administrator
        • Dashboard
        • Users
          • Local users
          • LDAP users
        • Devices
          • Devices list view
          • Device status
        • Backup SLA
          • Create a Backup SLA
            • GENERAL
            • WINDOWS
            • MAC OS (technical preview)
            • EMAIL CLIENTS
          • Backup SLA management
          • Backup SLA removal
        • Restore Jobs
        • Client Deployments
    • Reporting
      • Virtual Environments
      • Storage
      • Microsoft 365
      • Applications
      • Notifications
      • Audit Log
    • Nodes
      • Instances
      • Node Configurations
    • Access Management
      • Users
      • Groups
      • Roles
      • OS Credentials
    • Settings
      • Global Settings
      • Internal DB Backup
      • Notification Rules
      • Mailing Lists
      • Endpoints Global Settings
    • Upgrade
    • CLI Reference
    • CLI v2 Reference
  • Integration
  • Integration Plugins
    • Red Hat Virtualization UI Plugin
    • oVirt UI Plugin
    • Oracle Linux Virtualization Manager UI Plugin
    • OpenStack UI Plugin
  • Troubleshooting
    • Enable DEBUG mode in Storware Backup and Recovery
    • Collecting logs
    • External log targets
    • Disaster Recovery
  • Known software issues and limitations
  • Glossary
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On this page
  • Available log levels
  • Changing log level in the Storware Backup and Recovery components
  • Server
  • Node
  • Tape manager
  • Cloud agent
  • OS agent
  • Cloud server
  • OS server
  1. Troubleshooting

Enable DEBUG mode in Storware Backup and Recovery

This guide explains how to enable debug mode for troubleshooting or detailed logging. The operation involves connecting to the server via SSH and editing a configuration file.

Available log levels

LEVEL
DESCRIPTION

INFO

Provides general operational messages to confirm that the software is functioning as expected

DEBUG

Offers detailed diagnostic information to help developers troubleshoot issues

TRACE

Provides the most granular level of detail, often used to trace the execution of specific code paths

Changing log level in the Storware Backup and Recovery components

Server

  1. Connect to the server host using SSH

  2. Open the following file for editing /opt/vprotect/server/quarkus.properties Example:

    vi /opt/vprotect/server/quarkus.properties

  3. Locate the line in the file that controls the logging mode quarkus.log.level=INFO The default value for the logging level is INFO

  4. Set the value to INFO, DEBUG or TRACE

  5. Save the file

  6. Restart the service:

    systemctl restart vprotect-server

Node

  1. Connect to the node host using SSH

  2. Open the following file for editing /opt/vprotect/node/log4j2-node.xml Example:

    vi /opt/vprotect/node/log4j2-node.xml

  3. Locate the line in the file that controls the logging mode <Property name="logLevel">INFO</Property> The default value for the logging level is INFO

  4. Set the value to INFO, DEBUG or TRACE

  5. Save the file

  6. Restart the service:

    systemctl restart vprotect-node

Tape manager

  1. Connect to the tape manager host using SSH

  2. Open the following file for editing /opt/vprotect/tapemanager/config/application.properties Example:

    vi /opt/vprotect/tapemanager/config/application.properties

  3. Locate the line in the file that controls the logging mode quarkus.log.level=INFO The default value for the logging level is INFO

  4. Set the value to INFO, DEBUG or TRACE

  5. Save the file

  6. Restart the service:

    systemctl restart vprotect-server

Cloud agent

  1. Connect to the node host using SSH

  2. Open the following file for editing /opt/vprotect/cloudagent/AgentConfig.json Example:

    vi /opt/vprotect/cloudagent/AgentConfig.json

  3. In the JSON file, find the logs section nested under the agent key

  4. Add the following key to the logs section "level": "INFO" The default value for the logging level is INFO. Set the value to INFO, DEBUG or TRACE. After the modification, the section should look like this:

    agent": { 
        "logs": { 
            "path": "../logs/cloudagent", 
            "level": "DEBUG" 
        } 
    }

  5. Save the file

  6. Restart the node service:

    systemctl restart vprotect-node

OS agent

  1. Connect to the client host

  2. Open the following file for editing Windows system: C:\ProgramData\sbr-osagent\osagent.properties Linux system: /opt/vprotect/osagent MacOS system: /Library/Application Support/osagent

  3. Locate the line in the file that controls the logging mode osagent.logs.level=INFO The default value for the logging level is INFO

  4. Set the value to INFO, DEBUG or TRACE

  5. Save the file

  6. Restart the service:

    Windows

    sc stop sbr-osagent && sc start sbr-osagent

    Linux

    systemctl restart sbr-osagent

    MacOS

    sudo launchctl stop eu.storware.sbr.osagent
    sudo launchctl start eu.storware.sbr.osagent

Cloud server

  1. Connect to the node host using SSH

  2. Open the following file for editing /opt/vprotect/cloudserver/config/application.properties Example:

    vi /opt/vprotect/cloudserver/config/application.properties

  3. Locate the line in the file that controls the logging mode quarkus.log.level=INFO The default value for the logging level is INFO

  4. Set the value to INFO, DEBUG or TRACE

  5. Save the file

  6. Restart the node service:

    systemctl restart vprotect-node

OS server

  1. Connect to the tape manager host using SSH

  2. Open the following file for editing /opt/vprotect/tapemanager/config/application.properties Example:

    vi /opt/vprotect/osserver/config/application.properties

  3. Locate the line in the file that controls the logging mode quarkus.log.level=INFO The default value for the logging level is INFO

  4. Set the value to INFO, DEBUG or TRACE

  5. Save the file

  6. Restart the node service:

    systemctl restart vprotect-node
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Last updated 3 months ago