Collecting logs

General logs

1. Go to the Logs section (top bar)

2. You'll see directories for api, appserver , cloudserver , cloudagent and one directory for each node (same as their names)

3. To download all logs - click the button Download all logs which will generate an archive containing all logs

4. To download a specific file - browse to the directory and click the name of the log

Note: By downloading logs from WebUI you can also download logs for Storware Backup & Recovery Cloud server and agent

Backup-related logs

1. Go to the VM details and backup history tab

2. Click the second icon on the right of the backup you want to collect logs for

3. Downloaded file is vprotect_daemon.log file filtered, so it should contain only entries related to the tasks of backup/restore operations related to this backup

Directly from the operating system

Storware Backup & Recovery Node

Log files are stored in this folder: /opt/vprotect/logs/<node_name>:

• vprotect_client.log - stores CLI-related messages

• vprotect_daemon.log - stores Storware Backup & Recovery Node's engine-related message

Storware Backup & Recovery Server

Log files are stored in:

• /opt/vprotect/logs/appserver - application server (hosting Storware Backup & Recovery Server) messages

• /opt/vprotect/logs/api - Storware Backup & Recovery Server application logs

Storware Backup & Recovery Hyper-v Agent

For Storware Backup & Recovery Hyper-v agent, logs are stored in this folder: c:\Program Files\HyperVAgent\Hyper-v Agent\bin\Logs

Tape manager

For tape manager, logs are stored in /opt/vprotect/logs/tm directory on the host where sbr-tape-manager service is installed.